Fraud – personal training account: phone calls, text messages, beware of attempted scams

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Repeated solicitations, sponsorships, misleading job offers… Have you received an email, text message, or call promising free training through your personal training account? Be wary of scam attempts to steal your CPF credits and do not act on them. The site collects testimonies and recalls that neither the Caisse des Dépôts, nor Pôle Emploi, nor the Ministry of Labor make the slightest phone call about the CPF.

What is the personal training account (CPF)?

The personal training account (CPF) allows you to acquire training rights that can be used throughout your professional life. These entitlements are automatically credited each year to your CPF account by your employers. Since 1er January 2019, the CPF account is directly credited in euros and no longer in hours, within the limit of a ceiling of €5,000. For public sector agents, rights purchased in hours can be converted into euros at a rate of €15 per hour.

How to spot a scam in your training account?

In 2021, more than 2 million people registered for training, compared to 630,000 in 2019. Its success and the monetization of available credits have generated abusive canvassing and scams.

The scam at My training account (CPF) often goes like this:

  • you receive a phone call, email or text message from a person claiming to belong to the platform My training account or to another organization;
  • the person asks for your social security number to access your training account. You can also request your password or directly create an account by phone with you. Once connected, it can be registered with or without your consent, for false or fraudulent training;
  • in some cases, the scammer already knows your first and last name and social security number. Then discover a training registration without your knowledge by accessing your training account.

The Ministry of Labor offers a Personal Training Account (CPF) Fraud Infographic

Who to contact if you are a victim of a scam?

You are a victim of a scam if:

  • you have been registered for training without your knowledge;
  • you can no longer connect and think you have been hacked;
  • you have given your identity and social security number to a suspicious organization.

Then fill out the form

What precautions should you take?

  • change your password immediately;
  • consult the information available on your training account;
  • maintain evidence;
  • contact the Info Scams platform
  • file a complaint.

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